Practical Questions
Do I need to have sewing experience to subscribe to the courses?
The couses do not require sewing experience. Each step is visually and orally explained so that you clearly understand the techniques.
Nonetheless, it is important to know how to thread and operate your sewing machine if you subscribe to the Sewing machine course or the Course Duo. No specific instructions will be given as to how to operate your sewing machine.
How can I know which courses best fit my needs?
Each series offers different content adequate for beginners. You can read each course's fact sheet to see which ones best fit your needs:
What do I need for the courses?
Sewing supplies required for our courses are basic material that you may use again in the future. We recommend the followings for your basic supplies:
- Thread spools of various colours (recommended: standard tex-27 polyester thread)
- Sharpened fabric scissors
- Seam ripper
- Wax or soap chalk
- Measuring tape
- Pins
- Iron and ironing board
- Hand stitching needles (Hand Stitch Series only)
- Sewing machine (Machine Work Series only)
- Needles (sizes 12, 14 and 16) (Machine Work Series only)
- Thread bobbin and bobbin case compatible with your sewing machine (Machine Work Series only)
Some courses require additional material (i.e: button, elastic, thermobonding patch, etc.). All the supplies you need will be listed before you check out, depending on the series or the individual courses you sign up for.
Where can I buy sewing supplies?
There are tons of sewing stores where you can buy supplies. Depending on the region you live in, you may have access to brick and mortar stores or online shops only.
To locate a brick and mortar store, we recommend searching on Yellow Pages by typing the city you live in and key words such as "sewing supplies", "sewing", etc.
To find an online store, type these same keywords in a search engine.
Do I need a sewing machine?
Not necessarily. The Hand Stitch Series does not require a sewing machine, while the Machine Work Series and the Series Duo necessitate the use of a machine.
I do not have a sewing machine. Where can I buy one?
Gaia & Dubos encourages second-hand purchases for sewing machines in order to reduce your ecological and ethical footprint. You can search on Kijiji, Ebay ou Craigslist to find one close to your home. Otherwise, most department stores offer domestic sewing machines at various price ranges.
I have a sewing machine but I do not know how it works. What can I do?
Unfortunately, it is not in our power to teach you how to operate your sewing machine, since every model works differently. We recommend referring to the user manual to understand how it operates.
If you do not have access to the user guide, by typing your sewing machine's brand, model and serial number in a search engine, you will most probably find instructions with regard to threading, starting, operating and maintenance of your machine.
Technical Questions
What can I do if I do not understand the instructions presented in the video courses?
Gaia & Dubos's team is there for you if you need us! If you ever experience difficulties with our courses, you can write us at info@gaiaetdubos.com. It will be our pleasure to answer within 1-2 business days.
How long will I have access to the courses I sign up for?
You will have access to the courses and the series for the rest of your life! There is no expiration date on the videos and you will be able to watch them over and over again.
Can I watch the videos more than once?
Yes. You can watch them over and over again! There is no expiration date on our videos.
Can I pause, rewind and fast forward the videos?
Yes. Our videos have all the functions required to pause, stop, replay, rewind, fast forward, adjust the volume and put in full screen mode.
Questions related to payments and refunds
Are the courses refundable?
Yes. Your satisfaction is 100% guaranteed. You have 60 days (yes, 2 entire months!) from the date of purchase to claim a full refund, no questions asked! Simply write us at info@gaiaetdubos.com and we will reimburse you fully.
How can I get a refund?
Simply write us at info@gaiaetdubos.com within 60 days after the date of purchase and we will take care of giving you a full refund.
Are credit card and PayPayl payments fully secure?
Yes. We are Level 1 PCI Compliant. Our online payment system includes an SSL certificate that uses industry standard 128 bit encryption technology.
For more information, contact us at info@gaiaetdubos.com.
