Free shipping in Canada

For orders of $200 or more

For orders under $200 within Canada or for orders shipped outside Canada, shipping fees are calculated at checkout based on the volume and weight of the order as well as geographic location.

For shipping outside of Canada, please note that custom fees may be required upon delivery of the package. These additional costs are out of our control.

Shipping times

IN-STOCK ITEMS - Your order will be shipped within 1 to 4 business days from the date of purchase. Delivery times may vary depending on the carrier, the season, the geographic location and the delivery method selected.

PRE-ORDER ITEMS - Some of our products can be pre-ordered only, which means you pay before we make the item. If this is the case, you will see the “Pre-order” button on the product page (as opposed to the regular “Add to cart” button). The estimated shipping times are indicated under the "Pre-order" button for each pre-order product.

Delivery times may vary depending on the carrier, the season, the geographic location and the delivery method selected.

Free 60-day returns in Canada

Gaia & Dubos offers free returns and exchanges in Canada for up to 60 days following the date of purchase.

A downloadable Canada Post return label is available for free with every order shipped to Canada. You'll be able to download it here.

* See our exchange and refund policy.

To get an exchange or a refund in Canada

👉 Fill out this return form. You will get access to your Canada post pre-paid return label and shipping instructions.

Gaia & Dubos is unable to offer returns or exchanges for orders shipped outside Canada. All sales are final for orders shipped outside of Canada.

See our exchange and refund policy.

Refund and exchange conditions

Returns are only possible from within Canada.
The items you wish to return for an exchange or a refund must be shipped back to Gaia & Dubos within 60 days following the date of purchase.
Gift cards, the book "Pour une garde-robe responsable" and the Microplastic Guppyfriend microplastic washing bag cannot be exchanged or refunded. These products are new and guaranteed to be defect-free. If they were delivered with any defect or damage, we will exchange them with no additional cost within 10 days of delivery. Write us to info@gaiaetdubos.com in the event you received any damaged items.
Only one Canada post pre-paid return label is provided with every order shipped in Canada. For any additional returns for a same order, shipping fees are the responsibility of the client.
Any shipping fees you may have paid for an order cannot be refunded.
Items that are returned for an exchange or a refund must not have been worn, soiled, washed or altered in any way.
Gaia & Dubos will proceed with your exchange or refund 1-4 business days after your return package has been delivered to our fulfilment centre. You can track your package in real time on the Canada Post website with the tracking number provided with the return label.
For refunds, you will get a refund on the same payment method you used to complete your order. You will receive an email notification once the refund is issued. It may take 1 to 5 business days before the refund transaction appears on your bank statement.
FOR ORDERS SHIPPED OUTSIDE OF CANADA: All sales are final.